Chord Updates — April 8–21, 2026

This release focuses on making large-scale management easier across the platform, including AI performance updates; searchable, sortable tables for both Syncs and CDP Connections; proactive error notifications for CDP functions; and expanded support for multiple data sources per connector.

Coming soon — Copilot in Slack

Copilot is coming to Slack. Ask questions, get answers — right where your team already works. Want early access? Email product@chord.co to join the beta.

New features

Chord AI Self-Healing SQL Correction
When Copilot generates a query that executes successfully but returns no results (typically due to mismatches between how users type product names and how they're stored in the database) the system now automatically investigates the actual database values, identifies the correct filter terms, and rewrites the SQL. The UI shows "Unexpected answer detected, refining..." while this happens.

CDP Function Error Notifications
A new "Function errors" checkbox in the Connection notification settings sends email alerts when transformation functions fail on a connection. This complements the existing delivery failure notifications and helps you catch function issues proactively.

CDP All Connections Page
A new "All Connections" tab in CDP displays every destination connection in one place, with device/cloud mode indicators, function references, and direct edit links. No more navigating into each destination individually.

CDP Sample Event Generator
The CDP function debugger now includes a "Generate Sample Event" dropdown that populates the editor with realistic Page, Identify, or Track event payloads, making it faster to test and debug transformation functions.

Per-Event Pixel ID Fields for Trade Desk
The Trade Desk destination config now supports dedicated Pixel IDs for seven event types: Purchase, Add to Cart, Product Viewed, Cart Viewed, Checkout Started, Add to Wishlist, and Products Searched. Each event routes to its specific Pixel ID, with the Universal Pixel ID as the fallback for any event without a dedicated one.

Improvements

Chord AI Snowflake Performance
Successful Snowflake queries are now cached within a session, eliminating redundant database round-trips during validation and data preview steps. This noticeably improves response times for follow-up questions and self-healing corrections.

Chord AI Copilot Empty State Redesign
The Copilot landing page now features a modern, centered layout with a personalized greeting and a prominent input field. Suggested questions are tucked behind an expandable toggle to keep the focus on your question.

Chord AI Multi-Turn Trace Accuracy
Follow-up questions in Copilot threads now correctly store and match trace data for each individual message, ensuring downstream quality analysis runs against the right data.

CDP Event Filter Labels
Event filter configuration now displays "OR" between filter rules and "AND" between conditions within a rule, making the evaluation logic immediately clear.

CDP Connection Management Enhancements
The Edit Connections page now shows an Allowed Events column for device-mode destinations, sorting controls for sites and destinations, visual grouping by destination type, and inline enable/disable toggles with confirmation toasts.

My Syncs: Search, Filter, Sort, and Pagination
The My Syncs page now loads all syncs in a single view with instant search (by label, source, or destination name), a status filter dropdown (Ready, Active, Running, Failed, Paused), sortable columns, and configurable page sizes (10/25/50/100). Your page size preference is remembered across sessions.

CDP All Connections: Search, Filter, Sort, and Pagination
The CDP All Connections page now has the same controls - search, status filter (Enabled/Disabled), sortable columns, and pagination - making it easy to navigate large connection lists.

TikTok Product Content ID Options
Both the TikTok Conversions API and TikTok Pixel destinations now support "id" as a Product Content ID field option, enabling accurate attribution for catalogs that use the generic ID as their canonical product identifier.

Multiple Data Sources Per Connector
Multi-source support is now available across key data source connector types. You can connect multiple instances of the same source (e.g., several Klaviyo accounts or Shopify stores) to a single tenant, each with a custom label for easy identification. Source cards are marked "New" or "Legacy" when duplicates exist to help you tell them apart.

Fixes

• Chord AI clarification requests no longer fail intermittently when the AI returns an unexpected response format. The system now gracefully handles non-standard responses instead of surfacing an error.

• Chord AI queries against Snowflake-connected stores no longer time out prematurely. Query timeouts are now correctly applied to query execution rather than connection setup, and concurrent queries no longer cause memory issues.

• Search on the My Syncs page now matches against the display names shown in the table (e.g., "Klaviyo - Listed Profile") rather than the underlying connection entity names, so what you see is what you can search.

• The browser URL now correctly updates when a report is auto-selected on the My Reports or Shared Reports pages, making report links shareable from the first load

• Fixed an issue where certain integrations could be saved with empty permissions, which broke embedded SSO for affected tenants. Default permissions are now applied automatically.

• Fixed errors that occurred when deleting users whose accounts were already removed from the authentication provider, and ensured associated feedback data is properly cleaned up.