- Chord Product team
Customer Support Integrations with Chord
Big News! A number of integrations are available for Customer Support platforms!
What is an integration?
An e-commerce integration enables communication between a retailer’s online website presence and any system that makes their business run.
In Chord’s case, the majority of integrations is powered through our APIs communicating with other services through the respective platform's APIs.
Why integrate your Customer Support providers with Chord?
Customer tickets are often omni-channel, complex and time sensitive. Support providers allow you to manage tickets more effectively, via routing, tagging, automation etc.
Event data aggregation brings event information for any CDP (Customer Data Platforms) data into our Business Analytics tool, available to view with your other business metrics all in one place, Chord's Hub.
Ultimately, our aim is to bridge the effort gap between finding an insight within your suite of tools and implementing the final business decision.
To set up your preferred integration please email email@example.com.
For customers interested in a demo of Chord's hub and integrations please email firstname.lastname@example.org.
Full list of integrations
For a list of all our integrations, please see our help desk here.