The Chord team is excited to introduce Subscription Retries for automatically generated subscription installments! This feature allows for custom retry settings via the Chord OMS when there are any issues that impact subscription installments for each store.
How does it work?
A subscription installment order may fail for three reasons:
Out of stock products
Other "general" failures
Subscription installment orders that fail for any of the reasons listed above will be automatically retried per your specific store settings. For example, if a customer's payment fails for their next subscription order, the Chord OMS will automatically attempt to retry the payment according to the settings you set on your store.
Great! What else do I need to know?
Current Chord Autonomy customers will notice that four new e-mail templates have been added to the CMS in support of this feature. The new e-mail templates are:
Subscription Insufficient Stock
Subscription Installment Payment Failed
Subscription Installment Failed
Chord Autonomy customers will need to update the branding on these e-mail templates so that customers will stay informed of their subscription retry status.
For additional information and guidance for Chord customers, please check the documentation below!
Note: This is an updated announcement that was originally published on September 21, 2023.